We’re Sorry To Hear That

If you can’t attend, please contact your point of purchase straightaway to discuss possible exchange or resale options. You may be eligible for an exchange on your tickets to another performance of the same show, subject to availability. 

If you bought your tickets direct via Nimax Theatres online, in-person at the theatre, or by phone, please contact our Customer Services team on 0330 333 4815 (10am-6pm, Monday-Saturday), by email at [email protected], or complete our exchange form here

If you bought your tickets from a ticket agent, tour operator or other website, please contact your point of purchase directly. Their details will appear on your booking confirmation.

Hopefully we can look forward to welcoming you back to the theatre in the near future.

If you chose the wrong option, or your circumstances have changed, please contact our Customer Services team on 0330 333 4815 (10am–6pm, Monday–Saturday) or email us at [email protected].