Accessibility

For information on accessibility at Nimax venues and to assist customers who may have special access needs plan their visit, please click on the relevant tabs below.



Book Access Online

Access seats for a selection of our shows are now available to purchase online.

BOOK NOW for An Unfunny* Evening With Tim Minchin And His Piano

Lyric Theatre, Shaftesbury Avenue, London, W1D 7ES

 

BOOK NOW for Hadestown

Lyric Theatre, Shaftesbury Avenue, London, W1D 7ES

 

BOOK NOW for Hamnet

Garrick Theatre, Charing Cross Road, London, WC2H 0HH

BOOK NOW for The Time Travellers Wife

Apollo Theatre, Shaftesbury Avenue, London, W1D 7EZ

BOOK NOW for Aspects of Love

Lyric Theatre, Shaftesbury Avenue, London, W1D 7ES

Access Performances

AUDIO DESCRIBED PERFORMANCES

THE SMEDS AND THE SMOOS
Lyric Theatre
Thursday 10 August, 2pm

THE PLAY THAT GOES WRONG
Duchess Theatre
Friday 22 September 2023, 7.30pm
Sunday 15 October 2023, 2.30pm

SIX
Vaudeville Theatre
Saturday 12 August 2023, 4pm
Saturday 4 November 2023, 4pm
Sunday 28 April 2024, 4pm

HARRY POTTER AND THE CURSED CHILD
Palace Theatre
Saturday 9 September 2023 2pm/7pm

ASPECTS OF LOVE
Lyric Theatre
Saturday 9 September 2023, 2.30pm

HAMNET
Garrick Theatre
Saturday 25 November 2023, 2.30pm

PETER PAN GOES WRONG
Lyric Theatre
Friday 15 December 2023, 7.30pm

THE TIME TRAVELLER’S WIFE
Apollo Theatre
Saturday 13 January 2024, 2.30pm

HADESTOWN
Lyric Theatre
Saturday 27 April 2024, 2.30pm
Wednesday 19 June 2024, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCES

HARRY POTTER AND THE CURSED CHILD
Palace Theatre
Saturday 27 January, 2024 2pm/7pm

THE PLAY THAT GOES WRONG
Duchess Theatre
Sunday 17 September 2023, 2.30pm
Friday 6 October 2023, 7.30pm

THE CROWN JEWELS
Garrick Theatre
Tuesday 8 August 2023, 7.30pm

SIX
Vaudeville Theatre
Sunday 20 August 2023, 4pm
Saturday 18 November 2023, 4pm
Sunday 21 April 2024, 4pm

ASPECTS OF LOVE
Lyric Theatre
Saturday 23 September 2023, 2.30pm

THE TIME TRAVELLER’S WIFE
Apollo Theatre
Tuesday 14 November 2023, 7.30pm

HAMNET
Garrick Theatre
Thursday 16 November 2023, 2.30pm

PETER PAN GOES WRONG
Lyric Theatre
Saturday 9 December 2023, 2.30pm

HADESTOWN
Lyric Theatre
Saturday 20 April 2024, 2.30pm
Wednesday 12 June 2024, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

BRITISH SIGN LANGUAGE PERFORMANCES

ASPECTS OF LOVE
Lyric Theatre
Saturday 22 July, 2.30pm

THE PLAY THAT GOES WRONG
Duchess Theatre
Friday 8 September 2023, 7.30pm
Sunday 1 October 2023, 2.30pm

THE CROWN JEWELS
Garrick Theatre
Tuesday 8 August 2023, 7.30pm

THE SMEDS AND THE SMOOS
Lyric Theatre
Thursday 24 August, 11am
Thursday 24th August, 2pm

HARRY POTTER AND THE CURSED CHILD
Palace Theatre
Saturday 4 November, 2023 2pm/7pm

SIX
Vaudeville Theatre
Thursday 17 August 2023, 5.30pm
Sunday 12 November 2023, 4pm
Saturday 13 April 2024, 4pm

ASPECTS OF LOVE
Lyric Theatre
Saturday 22 July 2023, 2.30pm

HAMNET
Garrick Theatre
Wednesday 8 November 2023, 7.30pm

PETER PAN GOES WRONG
Lyric Theatre
Friday 8 December 2023, 7.30pm

THE TIME TRAVELLER’S WIFE
Apollo Theatre
Wednesday 7 February 2024, 7.30pm

HADESTOWN
Lyric Theatre
Saturday 4 May 2024, 2.30pm
Wednesday 26 June 2024, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

RELAXED PERFORMANCES

I BELIEVE IN UNICORNS BY MICHAEL MORPURGO
Apollo Theatre
Tuesday 8 August, 11.30am

THE SMEDS AND THE SMOOS
Lyric Theatre
Thursday 10 August, 2pm
Sunday 20 August, 2pm
Thursday 24 August, 11am

Apollo Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Apollo Theatre, Shaftesbury Avenue, London W1D 7ES

Wheelchair user access is provided using a platform lift to the Stalls. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Maximum weight is 300kg. Stalls Q1 and Q22 can be removed to provide wheelchair spaces.

There is a fully adapted unisex toilet in the Stalls.

There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.

The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).

 

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.
To access the Grand Circle there 41 steps from street level.
To access the Balcony there 80 steps from street level.

Duchess Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Duchess Theatre, 3-5 Catherine Street, London WC2B 5LA

To prepare for your visit to the Duchess Theatre to see the relaxed performance of The Play That Goes Wrong, download our visual story here.

Wheelchair user access is provided using the Domino Zonzini platform Stair Climber.

The stair climber accommodates wheelchairs up to 87.5cm (34 inches) in length and 96.5cm (38 inches) in width – excluding any footrest. The maximum combined weight the Stair Climber can accommodate is 400kg (62 Stones) when distributed evenly across the wheelchair.

Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber. Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

There is a fully adapted unisex toilet at the rear of the Stalls auditorium.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located in the Foyer and the Stalls. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).

 

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There is one step into the venue. This step is sloped, with wheelchair access available through the end door on the right.

Handrails are available on both sides of the staircases to both the Stalls and Dress Circle.

To access the auditorium there are 20 stairs down to the Stalls and 11 stairs up to the Dress Circle.

Garrick Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Garrick Theatre, 2 Charing Cross Road, London WC2H 0HH

Wheelchair user access is located in the Dress Circle, which is at street level. Please report to the main entrance on arrival and a member of staff will accompany you. There are two small steps into the building; a portable ramp will be put out to assist wheelchair users.   The wheelchair space is located in the centre of Row E of the Dress Circle. Adjacent seats are available for disabled patrons’ companions.

There is a fully adapted unisex toilet in the main foyer.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located in the Stalls, Dress Circle and Grand Circle.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 24 stairs down to the Stalls and 25 stairs up to the Grand Circle Bar, there are a further 8 stairs down to the Grand Circle.

Lyric Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Lyric Theatre, Shaftesbury Avenue, London W1D 7ES

For more information or to book Aspects of Love please click here.

Wheelchair user access is located in the Dress Circle Boxes, which are at street level. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance on Shaftesbury Avenue.

Wheelchair spaces are in boxes C, D and E. Boxes can accommodate up to 3 persons.

There is a fully adapted unisex toilet in the Dress Circle.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking.

The following receivers are available:

The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).

Please note :
Due to the configuration of the Lyric Theatre, we ask those wishing to access our hearing system to book via our access department. Our team will be able to advise you on suitable seating areas. You can contact our Access team on 0330 333 4815 or be emailing access@nimaxtheatres.com

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There are 4 stairs from the street to the foyer. To access the auditorium there are 24 stairs to the Stalls, Dress Circle is located off the main foyer, 25 stairs to the Upper Circle and 60 stairs to the Balcony.

Palace Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY

Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

There is one 3cm step and a slight incline to the Stalls. Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs

There is a fully adapted unisex toilet at the rear of the Stalls.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Grand Circle and 77 stairs to the Balcony.

Vaudeville Theatre

SIX the Musical Access and Venue Guides available to download
PDF Version
Microsoft Word Version

Tel:
0330 333 4815
Email: access@nimaxtheatres.com
Address: Vaudeville Theatre, 404 Strand, London WC2R 0NH

Wheelchair user access is provided using the Domino Zonzini platform Stair Climber.

The stair climber accommodates wheelchairs up to 87.5cm (34 inches) in length and 96.5cm (38 inches) in width – excluding any footrest. The maximum combined weight the Stair Climber can accommodate is 400kg (62 Stones) when distributed evenly across the wheelchair.

Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber. Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

Stalls M1 and M18 provide wheelchair spaces, with companion seats adjacent.

Disabled toilet facilities are available by arrangement with our neighbours, the Strand Palace Hotel and the Adelphi Theatre, a few doors down from the Vaudeville.  A member of theatre staff will accompany customers wishing to use the disabled toilet facilities; alternatively customers may present their theatre tickets at the main entrance of the Adelphi Theatre.

Gender neutral toilets are located in the Dress Circle. Ladies toilets are located in the Stalls and Grand Circle. Gentlemen’s toilets are located in the Dress Circle and Grand Circle.

The theatre bars are located in the Dress Circle and Grand Circle. A member of theatre staff will offer assistance purchasing beverages. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 6 stairs down to the Stalls, 22 stairs upto the Dress Circle and 54 stairs up to the Upper Circle.