Accessibility

For information on accessibility at Nimax venues and to assist customers who may have special access needs plan their visit, please click on the relevant tabs below.



Book Access Online

Access seats for a selection of our shows are now available to purchase online.

BOOK NOW FOR JOE TRACINI: TEN THINGS I HATE ABOUT ME

Apollo Theatre, Shaftesbury Avenue, London, W1D 7EZ

BOOK NOW for Boys From the Blackstuff

Garrick Theatre, Charing Cross Road, London, WC2H 0HH

BOOK NOW for Horrible Histories Terrible Tudors

Apollo Theatre, Shaftesbury Avenue, London, W1D 7EZ

BOOK NOW for The Gruffalo

Lyric Theatre, Shaftesbury Avenue, London, W1D 7ES

BOOK NOW for Why Am I So Single?

Garrick Theatre, Charing Cross Road, London, WC2H 0HH

BOOK NOW for John Cleese’s Fawlty Towers The Play

Apollo Theatre, Shaftesbury Avenue, London, W1D 7EZ

BOOK NOW for Hadestown

Lyric Theatre, Shaftesbury Avenue, London, W1D 7ES

 

Access Performances

AUDIO DESCRIBED PERFORMANCES

SIX
Vaudeville Theatre
Sunday 7 July, 3pm
Saturday 12 October, 4pm
Saturday 21 December, 4pm
Sunday 23 March 2025, 3pm

HADESTOWN
Lyric Theatre
Wednesday 19 June, 7.30pm

HEATHERS THE MUSICAL
@sohoplace
Friday 21 June, 5pm

BOYS FROM THE BLACKSTUFF
Garrick Theatre
Wednesday 18 July, 7.30pm

THE GRUFFALO
Lyric Theatre
Monday 19th August 2pm with Touch Tour at 1pm

WHY AM I SO SINGLE?
Garrick Theatre
Saturday 21 September, 7.30pm

THE PLAY THAT GOES WRONG
Duchess Theatre
Sunday 6 October 2024, 3pm

HARRY POTTER AND THE CURSED CHILD
Palace Theatre
Saturday 9 November

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCES

JOHN CLEESE’S FAWLTY TOWERS – THE PLAY
Apollo Theatre
Saturday 10 August, 2.30pm

BOYS FROM THE BLACKSTUFF
Garrick Theatre
Wednesday 31 July, 7.30pm

HARRY POTTER AND THE CURSED CHILD
Palace Theatre
Saturday 16 November

SIX
Vaudeville Theatre
Saturday 13 July, 4pm
Sunday 19 October, 4pm
Saturday 28 December, 4pm
Sunday 16 March 2025, 3pm

HADESTOWN
Lyric Theatre
Wednesday 12 June, 7.30pm

THE PLAY THAT GOES WRONG
Duchess Theatre
Friday 11 October, 7.30pm

WHY AM I SO SINGLE?
Garrick Theatre
Saturday 25 January 2025, 2.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

BRITISH SIGN LANGUAGE PERFORMANCES

JOHN CLEESE’S FAWLTY TOWERS – THE PLAY
Apollo Theatre
Wednesday 10 July, 7.30pm

BOYS FROM THE BLACKSTUFF
Garrick Theatre
Saturday 20 July, 7.30pm

SIX
Vaudeville Theatre
Saturday 6 July, 4pm
Sunday 13 October, 3pm
Sunday 29 December, 3pm
Saturday 22 March 2025, 4pm

HADESTOWN
Lyric Theatre
Wednesday 26 June, 7.30pm

THE GRUFFALO
Lyric Theatre
Tuesday 13th August, 2pm

WHY AM I SO SINGLE?
Garrick Theatre
Friday 18 October, 7.30pm

THE PLAY THAT GOES WRONG
Duchess Theatre
Sunday 29 September, 3pm

HEATHERS THE MUSICAL
@sohoplace
Saturday 29 June, 2.30pm

HARRY POTTER AND THE CURSED CHILD
Palace Theatre
Saturday 21 September

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

RELAXED PERFORMANCES

THE GRUFFALO
Lyric Theatre
Wednesday 24 July, 10.30am
Monday 5 August, 2pm with Touch Tour at 1pm
Wednesday 28 August, 10.30am
Friday 6 September, 2pm with Touch Tour at 1pm

Apollo Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Apollo Theatre, Shaftesbury Avenue, London W1D 7ES

Wheelchair user access is provided using a platform stair lift to the Stalls. The dimensions of the Platform stair lift are 100 cm x 80 cm, with a maximum weight load of 300kg. Please note that any scooter or wheelchair that have extremities outside of these dimensions fill not fit on the platform lift. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Our wheelchair park locations are provided in Q1 and Q22 of the stalls, which can be removed to provide spaces.

There is a fully adapted unisex toilet in the Stalls.

There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.

The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:
• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.
To access the Grand Circle there 41 steps from street level.
To access the Balcony there 80 steps from street level.

Duchess Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Duchess Theatre, 3-5 Catherine Street, London WC2B 5LA

To prepare for your visit to the Duchess Theatre to see the relaxed performance of The Play That Goes Wrong, download our visual story here.

Wheelchair user access is provided using the Domino Zonzini platform Stair Climber.

The stair climber accommodates wheelchairs up to 87.5cm (34 inches) in length and 96.5cm (38 inches) in width – excluding any footrest. The maximum combined weight the Stair Climber can accommodate is 400kg (62 Stones) when distributed evenly across the wheelchair.

Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber. Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

There is a fully adapted unisex toilet at the rear of the Stalls auditorium.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located in the Foyer and the Stalls. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:
• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There is one step into the venue. This step is sloped, with wheelchair access available through the end door on the right.

Handrails are available on both sides of the staircases to both the Stalls and Dress Circle.

To access the auditorium there are 20 stairs down to the Stalls and 11 stairs up to the Dress Circle.

Garrick Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Garrick Theatre, 2 Charing Cross Road, London WC2H 0HH

Wheelchair user access is located in the Dress Circle, which is at street level. Please report to the main entrance on arrival and a member of staff will accompany you. There are two small steps into the building; a portable ramp will be put out to assist wheelchair users.   The wheelchair space is located in the centre of Row E of the Dress Circle. Adjacent seats are available for disabled patrons’ companions.

There is a fully adapted unisex toilet in the main foyer.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located in the Stalls, Dress Circle and Grand Circle.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:
• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 24 stairs down to the Stalls and 25 stairs up to the Grand Circle Bar, there are a further 8 stairs down to the Grand Circle.

Lyric Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Lyric Theatre, Shaftesbury Avenue, London W1D 7ES

Wheelchair user access is located in the Dress Circle Boxes, which are at street level. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance on Shaftesbury Avenue.

Wheelchair spaces are in boxes C, D and E. Boxes can accommodate up to 3 persons.

There is a fully adapted unisex toilet in the Dress Circle.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:
• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There are 4 stairs from the street to the foyer. To access the auditorium there are 24 stairs to the Stalls, Dress Circle is located off the main foyer, 25 stairs to the Upper Circle and 60 stairs to the Balcony.

Palace Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY

Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

There is one 3cm step and a slight incline to the Stalls. Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs

There is a fully adapted unisex toilet at the rear of the Stalls.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:
• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Grand Circle and 77 stairs to the Balcony.

Vaudeville Theatre

SIX the Musical Access and Venue Guides available to download
PDF Version
Microsoft Word Version

Tel:
0330 333 4815
Email: access@nimaxtheatres.com
Address: Vaudeville Theatre, 404 Strand, London WC2R 0NH

Wheelchair user access is provided using the Domino Zonzini platform Stair Climber.

The stair climber accommodates wheelchairs up to 87.5cm (34 inches) in length and 96.5cm (38 inches) in width – excluding any footrest. The maximum combined weight the Stair Climber can accommodate is 400kg (62 Stones) when distributed evenly across the wheelchair.

Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber. Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

Stalls M1 and M18 provide wheelchair spaces, with companion seats adjacent.

Disabled toilet facilities are available by arrangement with our neighbours, the Strand Palace Hotel and the Adelphi Theatre, a few doors down from the Vaudeville.  A member of theatre staff will accompany customers wishing to use the disabled toilet facilities.

Gender neutral toilets are located in the Dress Circle. Ladies toilets are located in the Stalls and Grand Circle. Gentlemen’s toilets are located in the Dress Circle and Grand Circle.

The theatre bars are located in the Dress Circle and Grand Circle. A member of theatre staff will offer assistance purchasing beverages. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:
• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 6 stairs down to the Stalls, 22 stairs upto the Dress Circle and 54 stairs up to the Upper Circle.