At Nimax, we believe that theatre should be accessible to everyone. That’s why we’re proud to offer a range of services to ensure our venues and events are inclusive for all.
Access tickets can now be booked online for a wide selection of shows across our theatres. Select your preferred performance below, or explore access seating information on the show’s production page.
By booking through Nimax, access bookers can enjoy up to two seats at a reduced rate, designed to support those attending with a companion or carer (equivalent to ‘Carer Goes Free’). Accessible seating options include:
Wheelchair positions with adjacent companion seats
End of aisle seating located across the auditorium
Central row seating in the stalls
If you require alternative seating or have any questions about access at our venues, our Access team will be happy to help. We look forward to welcoming you to a Nimax Theatre soon.
Contact us about your access needs
If you have any questions about accessibility or our services at any of our venues and can’t find the answer here, feel free to speak to us – we’re always happy to help.
During a performance, the action and visual elements of a production are described live through a headset by a trained audio describer so that you can follow what is happening at the same time as the rest of the audience. As your performance date approaches, we will contact you with audio introduction notes and Touch Tour timings, and confirm details of your visit with you.
At these performances, trained describers interpret the speaker or performer in real-time. These interpreters are normally positioned to the side of the stage. Stalls seats close to the signer are reserved.
During a performance, the words are displayed on a screen (or screens), placed near the stage or in the set and can be seen at the same time as they are spoken or sung. Seats with the best view of the screen are reserved for people who are d/Deaf, or hard of hearing. It’s also helpful for those whose first language is not English.
Technical changes (such as adjustments to light and sound effects) are made for those with sensory sensitivities. These performances also allow for noise and movement in the auditorium, a chill-out space for anyone who may need time away from the performance, and re-entry when needed.
Address: Shaftesbury Avenue, London W1D 7ES Get Directions
• Main Entrance: Level access to foyer.
• Stalls: 22 steps down from foyer.
• Stalls Bar: 33 steps from foyer, or 11 steps down from the Stalls.
• Dress Circle: 12 steps up from foyer.
• Grand Circle: 41 steps up from foyer.
• Balcony: 80 steps up from foyer.
• Wheelchair park and transfer positions are located in the Stalls.
• Step-free access to the Stalls is available via our platform stair lift.
• Lift dimensions: 100cm x 80cm. Maximum weight: 300kg.
• Wheelchairs and scooters will need to fit within these dimensions. Larger mobility aids may not be compatible.
• Please arrive via the main entrance for assistance.
• We suggest arriving 45 minutes before show start to make your access as smooth as possible.
• Accessible unisex toilet in the Stalls.
• Ladies’ and Gentlemen’s toilets in the Stalls, Grand Circle and Balcony.
• Bars are located in the Stalls, Grand Circle, and Balcony.
• Our team can assist you with drinks, snacks, and merchandise from your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
Address: 3-5 Catherine Street, London WC2B 5LA Get Directions
• Main Entrance: 1 step up from street level to foyer – ramp access can be provided.
• Stalls: 20 steps down from foyer.
• Dress Circle: 11 steps up from foyer.
• Wheelchair park and transfer positions are available in the Stalls.
• Step-free access to the Stalls is via a Domino Zonzini stair climber.
• Stair lift size: 87.5cm (L) x 96.5cm (W), excluding footrests. Max weight: 400kg (62 stone).
• Some wheelchair users may need to transfer into our manual wheelchair for safe use of the lift.
• Please arrive via the main entrance for assistance.
• We recommend arriving at least 45 minutes before the show to allow time for safe access.
• Accessible unisex toilet in the Stalls.
• Ladies’ and Gentlemen’s toilets in the Stalls and Dress Circle.
• Bars are located in the Foyer and Stalls.
• Our team can assist you with drinks, snacks, and merchandise from your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
Address: 2 Charing Cross Road, London WC2H 0HH Get Directions
• Main Entrance: 2 steps up from street level to foyer – ramp access can be provided.
• Stalls: 24 stairs down from foyer.
• Dress Circle: Level access from foyer.
• Grand Circle Bar: 25 steps up from foyer.
• Grand Circle: 8 steps down from the Grand Circle Bar.
• Wheelchair park and transfer positions are located in Dress Circle.
• Please arrive via the main entrance for assistance.
• We recommend arriving at least 45 minutes before the show to allow time for safe access.
• Accessible unisex toilet in the Foyer Dress Circle level.
• Ladies’ and Gentlemen’s toilets in the Stalls, Dress Circle and Grand Circle.
• Bars are located in the Stalls, Dress Circle and Grand Circle.
• Our team can assist you with drinks, snacks, and merchandise from your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
Address: 29 Shaftesbury Avenue, London W1D 7ES Get Directions
• Main Entrance: 4 steps from street level to foyer.
• Stalls: 24 steps down from foyer.
• Dress Circle: 1-2 steps from foyer.
• Grand Circle: 25 steps up from foyer.
• Balcony: 60 steps up from foyer.
• Wheelchair park and transfer positions are located in Dress Circle Boxes on the left side of the auditorium.
• Width of box door frames: 73cm.
• Step-free access to the Dress Circle is available via the access entrance on Shaftesbury Avenue.
• Please arrive at the main entrance for assistance to the side entrance.
• We suggest arriving 45 minutes before show start to make your access as smooth as possible.
• Accessible unisex toilet in the Dress Circle.
• Ladies’ and Gentlemen’s toilets in the Stalls, Dress Circle, Grand Circle and Balcony.
• Bars are located in the Stalls, Dress Circle, Grand Circle, and Balcony.
• There is currently no level access to our Bars.
• Our team can assist you with drinks, snacks, and merchandise from your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
Address: Cambridge Circus, 113 Shaftesbury Avenue, London W1D 5AY Get Directions
• Main Entrance: 2 steps up from street level to foyer.
• Access Entrance: 1 step (3cm) – ramp access can be provided.
• Stalls: 20 steps down from foyer.
• Dress Circle: 30 steps up from foyer.
• Grand Circle: 56 steps up from foyer.
• Balcony: 77 steps up from foyer.
• Wheelchair park and transfer positions are located in the Stalls.
• Wheelchair access to the Stalls is available via our access entrance on Shaftesbury Avenue.
• Please arrive at the main entrance on Cambridge Circus for assistance to the side entrance.
• We suggest arriving 45 minutes before show start to make your access as smooth as possible.
• Accessible unisex toilet in the Stalls.
• Ladies’ and Gentlemen’s toilets in the Stalls, Dress Circle, Grand Circle and Balcony.
• Bars are located in the Stalls, Dress Circle, Grand Circle, and Balcony.
• There is currently no level access to our Bars.
• Our team can assist you with drinks, snacks, and merchandise from your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
• Main Entrance: Level access to foyer.
• Stalls: 6 steps down from foyer.
• Dress Circle: 22 steps up from foyer.
• Grand Circle: 54 steps up from foyer.
• Wheelchair park and transfer positions are located in the Stalls.
• Step-free access to the Stalls is via a Domino Zonzini stair climber.
• Stair lift size: 87.5cm (L) x 96.5cm (W), excluding footrests. Max weight: 400kg (62 stone).
• Some wheelchair users may need to transfer into our manual wheelchair for safe use of the lift.
• Please arrive via the main entrance for assistance.
• We recommend arriving at least 45 minutes before the show to allow time for safe access.
• Accessible toilet facilities are available nearby at the Strand Palace Hotel and the Adelphi Theatre. A member of staff will accompany customers wishing to use these.
• Gender-neutral toilets in the Dress Circle.
• Ladies’ toilets in the Stalls and Grand Circle.
• Gentlemen’s toilets in the Dress Circle and Grand Circle.
• Bars are located in the Foyer and Stalls.
• Our team can assist you with drinks, snacks, and merchandise from your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
Address: 4 Soho Place, Charing Cross Road, London W1D 3BG Get Directions
• Main Entrance: level access from street level to foyer.
• Stalls: 28 steps up from foyer.
• First Balcony: 46 steps up from foyer.
• Second Balcony: 64 steps up from foyer.
• Wheelchair park and transfer positions are located in the Stalls and First Balcony.
• Please arrive via the main entrance for lift access.
• We recommend arriving at least 45 minutes before the show to allow time for safe access.
• Accessible unisex toilet in the foyer, Stalls, First Balcony and Second Balcony.
• Ladies’ and Gentlemen’s toilets in the foyer, First Balcony and Second Balcony.
• Bars are located in the foyer, Stalls, First Balcony and Second Balcony.
• A member of our team will be happy to assist you with purchasing beverages, merchandise, and bar snacks from the comfort of your seat.
A Sennheiser radio frequency hearing system is available (first come, first served).
Receivers:
• HDE 2020-D-II Stethoset (in-ear, with volume/channel control on screen)
• EK 2020-D-II neckloop (for use with headphones, earphones or T-coil enabled hearing aids)
Please note: Our system is not currently Bluetooth compatible.
• Assistance dogs are welcome, please contact our Access team to book in advance.
• If your dog will be joining you in the auditorium, we recommend booking an aisle seat for comfort.
• A dog-sitting service is available for up to two dogs per performance, please request when booking.
By purchasing access tickets you agree that any ticket(s) purchased at the concessionary rate will only be used by a disabled person (as defined by the Equality Act 2010) and their companion. We reserve the right to check proof of eligibility at the theatre and, in the event that valid proof of eligibility is not provided, refuse entry.
Proof of Eligibility can be, but not limited to, any of the following documentation:
Front page of DLA / PIP (no specific rate)
Certificate of Visual Impairment
War Disablement Pension
AFIP (Armed Forces Independence Payment)
Continuing Healthcare Package
Dual Sensory Impairment
Blue Badge
Disabled Railcard
CEA Card
Nimbus CredAbility/ Access Card
Recognised Assistance Dog ID Card
Document with a ‘+1’ symbol
Any other International Disability Document
For more information feel free to contact us at [email protected]. You can also call us on 0330 333 4815 to speak to our Access Team.
