COVID 19 SECURE

The safety of our audiences, performers and staff is our utmost priority. Please find our current measures outlined below but note these are subject to changes to keep in line with the latest government guidance. We thank you in advance for your cooperation.



Ticket Exchange

If you or a member of your party are required to isolate because of COVID-19, please stay at home and follow government guidelines. Our friendly team will help you re-arrange your visit if you are unable to attend. To request an exchange please complete our online form before 10am on the day of the performance by CLICKING HERE

Your Visit

At least 48 hours before the performance we’ll ask you to check-in online to confirm your attendance.

If you opted for e-tickets or print-at-home tickets, they will be emailed to you after completing check-in. E-tickets can be displayed on your mobile or smart device. Print-at-home tickets can be printed or presented on your mobile or smart device.

If you opted to collect your tickets from the box office or don’t have a smart device please visit the theatre box office on the day of the performance.

If you do not receive your check-in email within 48 hours or your e-tickets within 24 hours of your visit, please visit the box office on the day of the performance and our team will assist you.

Our theatres operate at full capacity but we continue to maintain Covid mitigation measures including:

Contactless ticketing. Staggered arrival times advised on your ticket.

Different entry and exit points depending on the location of your seats.

Traffic flow systems to facilitate safe movement around the building where possible.

Drinks pre-ordered and consumed in the comfort of your seat.

Floor and wall signage to help navigate around the theatre.

Please respect social distancing including when queuing to enter the theatres. Staff will be on hand to assist you.

Whilst face covering are no longer mandatory, we respectfully ask audience members aged 11 and above to wear a face covering, fully covering the nose and mouth, whilst inside the theatre – except when eating or drinking or if you are exempt.

An official NHS QR code will be displayed on arrival if you wish to check in with the NHS COVID-19 App.

Contactless bag checks will be carried out at the entrance to the theatre. There will not be any cloakroom facilities available so please only bring one bag per person (max size 40cm x 20cm x 25cm).

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.

All Nimax theatres are sanitised regularly and professionally cleaned.